Responsibilities:
Objectives

• To strengthen the client development function in Thailand
• To elaborate, plan & implement client development strategies to ensure business objectives are met
• To coordinate with Regional team on all CDM actions and initiatives
• To work with the retail team to ensure the implementation of the defined strategies.

CRM

• Mainly focus on CRM system, database and working closely with In-store CDM and retail team.
• Monitor and analyse client pyramid and give suggestion to the team.
• Identify client issue in each boutique and provide CDM action plan to improve sales and client base i.e Recruitment, development and retention

Events

• Working closely with Regional CDM team, Local Retail team, Visual Merchandising, PR, and Merchandising.
• Responsible for the collection launch events / activities.
• Responsible for the sales driven events / initiatives.
• Other special or ad-hoc initiatives to be assigned by the Country Manager / Regional CDM.
• Contact suppliers to work on the event details and ensure it meets Dior standards.

CDM Coordination with Retail Team

• Working closely with the Retail team to deliver the following tasks:
• Monitor Client Pyramid evolution
• Work with each boutique to improve business through CDM actions on below aspects:
• Client Recruitment
• Client Development o Client Retention
• Initiate calling campaign
• Ensure training and good utilisation of CDM tools
• Mailing, catalogue

Work Experience & Education:

• University or College Degree in relevant field
• Min 5 years relevant working experience in the high-end niche market

Skills:

• Retail product knowledge is an advantage
• Proficiency in Microsoft computer applications (Excel, Word, PowerPoint) and email skills required
• Knowledge in SQL or CRM system is an advantage
• Fluent in English both written and spoken is essential
• Ability to speak Mandarin and a second language would be an advantage
• Highly innovative and creative with constant drive for improvement and a passion for customer centricity
• Must have strong interpersonal skills and project management skills
• Energetic and able to multitask, able to meet aggressive deadlines under pressure with limited resources
• Organized, accurate and highly detail orientated
• Experience in managing multiple projects and able to work independently and as a team
• Ability to maintain a professional demeanor, working gracefully with others even when under pressure

Interested candidates, please submit your full resume and recent photo to recruitment@skillboxthailand.com